2306 186th PL SE,
Bothell, WA 98012
Email: daveh@dailyhills.com
Phone: 206.310.0083
SKILLS
Operating
Systems - MS
Windows, Desktop and Server, Mac OS (Apple), Desktop and Server,
Unix
/ Linux (Any Flavor)
Networking - All
aspects, Theory and actual, Routing protocols, Terminating cables and drops
using CAT5 copper and Fiber cabling, CCNA Certificate (Cisco Certified Network
Associate)
Programming - PHP,
Perl, HTML, XHTML, DHTML, CSS, CGI, JavaScript, AJAX, JSON, SQL, XML, SOAP,
RSS, PDF, Shell Scripting
Databases - MySQL, SQL Server, Oracle, Sybase
QUALIFICATIONS
Experienced trouble shooter,
resulting in increased employee efficiency and increased customer satisfaction
Known for documenting operations and clarifying
policy for easier product/customer follow-up
Expertise in streamlining procedures, resulting in
reduction of mistakes and freed-up work hours
Think outside of the box, using experiences from
un-related positions to bring new viewpoints to existing systems
Clarisonic
Developer Oct 2010
to Dec 2010
Worked on ecommerce website for corporate identity and sales
Site used
LAMP stack, XML, XSLT, CSS and Javascript
AT&T
Wireless
Web Application Developer Nov 2007
to Oct 2010
Developed
internal web application for managing the archival process of databases when
corporate applications are retired
Application
built using PHP, Oracle and Apache Webserver
Application
uses PHP to connect to Oracle, MSSQL, MySQL and
Sybase to query information about database schemas needing to be archived
MaverickLabel.Com
Software
Engineer Apr 2004 to Nov 2007
Developed
customer and admin web pages and tools using PHP, MySQL
and Apache Webserver.
Brought a
modern look and feel to entire customer facing eCommerce
website
Increased
usability of Administration website to enable better control and reporting
Added
tools using RSS Feeds for internal and external use
Integrated
our UPS Worldship system to pull addresses from our
offsite MySQL database
Revised
most customer received emails to have both HTML and
Plain Text instead of just Plain Text
Developed processes to automatically generate most documents in PDF
format.
Developed
templating processes
Developed
new tools from concept to implementation:
• Allowed
Customer Service to more than double their capacity
• Allowed
documented simpler communication between Customer Service, Customers and
Vendors
• Allowed
automatic creation of Work Order, Packing Slips, Sample Requests, Followup Letters etc.
Services Manager 2003
to 2004
Increased net profit of Services Department by 35% through
shortened turn-around time
Reduced repair turn-around by 40%,
surpassing Apple performance goals for corporate/customer satisfaction
Created onsite scheduling workflow and
web/database application to organize it
Created a policy and single location to
document customer contact issues
Reduced time needed for paperwork
between onsite appointments, allowing more billable time
Manage 9-13 techs at an Apple
Authorized Service Center, handling both on-site and outbound service
Improved relationships within Apple,
directly impacting the improved performance of the Services Department
Designed, coded, and implemented web
service database to track the following product/services:
• Onsite Service Scheduling • In/Outbound Call Logs
• Shop
Repairs •
Employee Email Reminders
•
Computer Trade-Ins •
Warranty Status
Contract
Work
Seattle, Washington 2001
to 2003
Placed
in top 50 entries for the Zend “PHP5” coding contest, designing
small application that used new object model, new MySQL
database interface and other features.
Performed
hardware upgrades for Cisco routers/switches including configuration and wiring
changes. Developed Web based
applications using combinations of Perl and PHP programming and SQL databases.
Developed active server pages for dynamic content web sites. Built
and set up Web and Email servers. Performed troubleshooting on servers
and upgrades/installations of server software. Onsite installation and configuration of DSL routers to
existing and new networks.
Design and installation of 802.11 wireless networks.
Internap
(company moved to Atlanta
in early 2002)
NOC
Supervisor 2001
Developed and implemented company-wide work flow process to ensure
discontinued services were shut off correctly, saving thousands of dollars a
month on services that were still in use but no longer under contract. Researched tracking criteria and
developed system to collect data on vendor performance, ultimately saving
company thousands of dollars during contract negotiations. Headed project to track service outages
that exceeded our Service Level Agreement contracts, allowing company to claim
thousands in monthly refunds. Set
24/7 shift schedules for 50 engineers.
Interfaced daily with other departments and groups for projects and work
flow integration. Escalation point for customer satisfaction, telco
issues and chronic issues. Developed procedures
for technical and management processes. Completed troubleshooting of
Ethernet, T1, DS3 and OC circuits involving all layers of OSI model. Remote
monitoring of 27 POPs around the world including
Japan and Europe which required remote access tools using secure methods and
working with third parties remotely. Daily operations run on Red Hat, monitored
switch to Debian linux. Operated and
supervised ticketing system using Remedy in a Windows/Linux dual platform work
environment.
AboveNet
Shift
Supervisor For
new facility startup 2000
to 2001
Certification
ready for MicroSoft - MCSE, MCE, MSIE – Oracle – DBA